Info

Inclusive services - extras that you don't have to pay extra for...

• Daily cleaning of the room 
  For apartments and suites: change of towels every other day, disposal of garbage, and bath cleaning 
  Weekly fresh bed linens
• Sauna incl. wellness towels
  Herbal steam bath
  4 senses lounger - the ultimate relaxation lounger 
• Naturpool BERGSEE - filled with our own natural water - without chemicals
• AsterX playground, away from the street and traffic 
  AsterQuelle Kneipp pool and water features
  AsterNestl for the little ones at the ASTERHOF
  Player's lounge with 2 x PlayStation 3, flatscreen TV, DVD player, and a BOSE sound system
  Table tennis (you can rent the accessories at the reception desk)
• Internet surf station in the reception area 
  Free WLAN in all rooms, apartments, and houses
• Asterhof hiking backpack and umbrella in every room 
• Toboggans, hiking poles, and Nordic walking poles for rent 
• Complete baby equipment with crib, high chair, diaper pail, baby bathtub, baby bouncer, baby carrier, and stroller for rent - please notify us when you make your reservation -
• Bath robes for adults can be rented at the reception desk 
• Heated ski storage and boot dryer room 
• Elevator
• Car Lounge for your car

Upon request - for a fee

• Breakfast roll delivery service
• Extensive breakfast buffet with seasonal products and organic corner  (Euro 18.00/adults, Euro 10.00/child between 6 and 14 yrs. old, children up to 5 are free) 
• grill place in our BBQ hut
• dinner in the ****wellness hotel "Schiestl" - only 700 m from the Asterhof - shuttle service
• Drinks 
• Daily cleaning service in the apartments and suites (Euro 20.00/dayextra)
• Washing and drying service
• E-mountain bikes

Our rooms, apartments, and penthouse suites are equipped with

• Telephone
• Radio alarm clock
• TV
• WLAN
• Room safe
• Hair dryer
• Asterhof slippers and Asterhof pampering basket in the bath
• Kitchen facilities incl. dishes, glasses, utensils, filter coffee maker, microwave, electric kettle, toaster,...
• Complete laundry facilities and dish, hand, and bath towels 
• Dishwasher in all apartments and suites 

Additional useful info

With a reservation, we ask for a deposit in the amount of 1/3 of the total amount.

Check in:   4:00 - 8:00 pm

The booked rooms/apartments and vacation houses will be available on the day of your arrival at 4:00 pm. If you do not arrive before 8:00 pm, we ask that you notify us by telephone no later than 6:00 pm on the day of your arrival. If you arrive before 4:00 pm, you can leave your luggage with us and your booked accommodations may possibly be ready earlier.

Check out:   8:00 - 10:00 am

If you would like to check out before 8:00 am, we ask that you pay your bill the evening before by 8:00 pm.

We ask for your understanding in that all of our houses are non-smoking houses and that in our apartment hotel no pets are allowed.

In the "Asterhäusl" and "Bauernhaus" vacation houses, you can bring along your pets upon request.

Cancellation conditions

• with a travel cancellation up to 2 months prior to arrival:
  the already paid deposit will be refunded
• with a travel cancellation within 2 months to 29 days prior to arrival:
  no refund of the deposit - there will also be no additional fees 
• with a travel cancellation within the last 28 days prior to arrival:
  90 % of the price is due 
• no-show 100 % of the price is due

Payment: possible only in cash. We are not affiliated with any credit cards.

The terms and conditions of the Austrian hotel association apply.

Place of jurisdiction: Zell am Ziller - Austria